Shipping Policy

This Shipping Policy applies to orders placed with Morzaveli. By placing an order with us, you agree to the terms outlined below.

Shipping Rates & Delivery Areas

We are pleased to offer free shipping on selected orders. Any applicable shipping costs will be displayed at checkout before you complete your purchase.

Where We Deliver

We currently ship to the following regions:

• France
• European Union (EU)
• United Kingdom
• United States
• Canada
• Australia
• New Zealand
• Middle East
• Asia
• South America

Shipping availability may vary depending on the destination and the products ordered.

Delivery Times

Processing Time

Orders are processed within 1–2 business days before shipment, Monday through Friday, excluding public holidays.

Estimated Transit Times

France & Europe

• Premium Shipping: 4–12 business days
• Standard Shipping: 7–21 business days

United Kingdom, United States, Canada, Australia & New Zealand

• Premium Shipping: 4–12 business days
• Standard Shipping: 7–21 business days

Middle East

• Premium Shipping: 3–10 business days
• Standard Shipping: 5–12 business days

Asia

• Premium Shipping: 11–23 business days
• Standard Shipping: 12–30 business days

South America

• Premium Shipping: 11–23 business days
• Standard Shipping: 12–30 business days

Delivery times are estimates and may vary due to customs processing, carrier delays, weather conditions, public holidays, or peak shipping periods.

Delivery estimates begin after an order has been processed and dispatched. Customs duties, import taxes, or other charges may apply depending on the destination country and applicable regulations.

Change of Address

If you need to update your shipping address, please contact us within 24 hours of placing your order at contact@morzaveli.com.

We will do our best to accommodate your request. However, address changes cannot be guaranteed once an order has entered processing or been shipped.

Order Cancellations

Orders may be cancelled before dispatch, subject to confirmation by our customer support team.

Once an order has been shipped, cancellation may no longer be possible. If you wish to return an order after delivery, please refer to our Return & Refund Policy.

Your statutory cancellation and withdrawal rights under applicable consumer protection laws remain unaffected.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing your tracking number, where tracking is available.

Please allow up to 48 hours for tracking information to become available.

If you have not received your order within the estimated delivery timeframe, please contact us with your order number at contact@morzaveli.com so we can investigate the issue.

Parcels Damaged in Transit

If your parcel arrives damaged, please contact our customer support team as soon as possible at contact@morzaveli.com.

Where possible, retain the original packaging and take photographs of the damage to help us assess the issue.

If the parcel was delivered in your absence and arrived damaged, please contact us for assistance and further instructions.

We will work with you to resolve the issue in accordance with applicable consumer protection laws.

Contact Information

Morzaveli

Email: contact@morzaveli.com
Phone: +1 3074459446

Registered Business Address:
30 N Gould St
Sheridan, WY 82801
United States